Last Updated: January 12, 2025

## Return Period
– We offer a 30-day return period for all purchases
– The return period begins from the date of delivery
– Returns must be initiated within 30 days of receiving your order
– Returns requested after 30 days will not be accepted

## Eligible Items
### Returnable Items
– Unused QuickBooks Desktop licenses
– Unopened software packages
– Unactivated product keys

### Non-Returnable Items
– Activated software licenses
– Downloaded software
– Used or installed products
– Services that have already begun
– Customized products or services

## Return Process

### Initiating a Return
1. Contact our customer service team within 30 days of delivery
2. Provide your order number and reason for return
3. Receive a Return Authorization (RA) number
4. Follow the provided return instructions

### Return Instructions
– Package items securely in original packaging if possible
– Include the RA number on the outside of the package
– Ship returns to:
QBDAdvisor Returns
275 Cumberland St, Suite 4
Memphis, TN 38112, USA

## Refund Information

### Refund Processing
– Refunds will be issued to the original payment method
– Processing time: 7 business days after receiving the return
– Shipping costs for returns are the responsibility of the customer
– Original shipping charges (if any) are non-refundable

### Refund Amount
– Full refund for items returned in original condition
– Partial refund may be issued for damaged or incomplete returns
– No refund for items that don’t meet return criteria

## Damaged or Incorrect Items

### Damaged Items
– Report damaged items within 48 hours of delivery
– Include photos of damage with your return request
– We will cover return shipping for damaged items
– Replacement or refund will be processed upon inspection

### Incorrect Items
– Report incorrect items within 48 hours of delivery
– We will send a return shipping label
– Correct item will be shipped once return is received
– No additional charges for shipping correct items

## Cancellations
– Orders can be cancelled before processing begins
– Cancellation requests after shipping will follow return policy
– Services can be cancelled according to service agreement terms

## Exchange Policy
– Direct exchanges are not available
– Return the unwanted item and place a new order
– Contact customer service for assistance with exchanges

## Digital Products and Services
– Digital product returns subject to verification of non-use
– Service cancellations handled according to service agreements
– Activated licenses are non-returnable

## Quality Guarantee
– All products guaranteed to be in working condition
– Technical support available for installation issues
– Defective items will be replaced at no additional cost

## Contact Information
For return-related questions or to initiate a return:

QBDAdvisor
275 Cumberland St, Suite 4
Memphis, TN 38112, USA
Email: [email protected]
Phone: + 1 (901) 666 6681

## Policy Updates
– We reserve the right to modify this return policy
– Changes will be posted on our website
– Current policy applies at time of purchase